Testimonials

Handling the stress following major incidents

"Well balanced course, set out at a pace that enabled you to take on board the material. Plenty of recap and participation. Course information well presented and in an easy to follow format. Many thanks."

Stuart Gledhill. Social Worker

"A useful and very relevant course, well presented and enjoyable. I have certainly taken away an increased knowledge and awareness of structure and process which can only benefit my team."

Martin Newton. Manager, AOT

"An excellent insight into a different approach for supporting people through critical incidents. Has helped me to reflect on current methods I use for managing my staff group and consider a more meaningful and structured style. Good presentation style and particularly valued role play exercises as a learning approach."

Chris Payne. Sector Manager

"I found the course interesting and I feel able to demonstrate and use the material in my work situation both with my colleagues and service users. It was well presented in a way that current situations were given for examples which enhances learning. Thank you."

Julia Skinner. Crisis Liason Nurse

"Course facilitator is very knowledgeable and presents in a relaxed and engaging style. Content was interesting, appropriate and will help develop local practice and policy. Very enjoyable – well done!"

Andy Bentley. Service Manager

"The course has provided knowledge and skills in supporting people involved in major incidents. It is relevant to our current needs in terms of policy development and firming up process."

Jacqui Ellis. Manager, Professional Development

"Presentation and delivery of the training allowed a safe environment for all to participate. The information was accessible and provided scope for further development of own knowledge. Humour allowed the information to flow more easily and good examples were given to make this more easily digested … I enjoyed the whole of the three days. Thank you."

Katrina Ferry. Approved Social Worker

"I enjoyed the course and was able to understand and see benefit in the structure for debriefing. I read in the paper about an incident in a travel agent where a man threatened staff with a knife and demanded money. I feel that I would be more competent and confident in offering the staff there some useful debriefing, more than I would have done before doing the course. I hope to put what I have learnt into practice. Thanks."

Jenny Tucker. Social Worker

"I have thoroughly enjoyed the course and feel more confident in applying my learning, both to developing a local policy and also in supporting others more effectively. Particularly enjoyed the exercises on Day 3. Aims and objectives for commissioning the course all met."

Kathy Blanchard. Training and Development Manager