Principles

We produce the best training we can.
Just that.

We are easy to work with, reliable and generous.
For example: we don't 'hold you to things' - if your needs change then so do ours. We never want you to have training that you don't want. We always do what we say we'll do, when we say we'll do it. If course delegates ask things over and above the topic of the course, the tutor will answer if they can.

Respect
Across-the-board respect is built into all zeroaggression™ courses at the course-design stage and we believe this is the best way of respecting diversity. In addition, zeroaggression tutors have the deep-seated attitudes that are congruent with this policy.

The Environment
Wherever possible (virtually always) we use paper from sustainable resources, i.e. from forests continuously grown for paper manufacture. This is important because all course delegates receive extensive workbooks and these consume hundreds of thousands of sheets of paper annually.

Course subjects
zeroaggression™ courses are chosen to be beneficial to (a) the course delegates and (b) those they work with, and we are totally committed to each of the course titles we offer. Some titles are therefore 'fashionable' and some much less so. In either case our commitment is total.

Tutors
To be a zeroaggression™ tutor is a significant accolade. Tutors are selected by reference to a range of ten different criteria, each individually rated by two independent referees. To maintain one's status as a tutor, one has to sustain very high (specified) ratings on the two key variables of presentation quality and relevance to course delegates.

Course development
Course development is a full-time job for us. Every tutor on every course gives written feedback to zeroaggression™ on how the course was received and whether there could be any improvement in terms of content or balance of the course. These are constantly monitored and assimilated to develop courses to the highest level possible.

Course Evaluation
The two most important factors are (a) presentation-quality and (b) relevance. Every delegate rates the course on both these dimensions, and every zeroaggression™ course has an average rating of 6.x out of 7 on both scales. These are very high ratings. After a course, the sponsor receives a feedback document which contains the feedback from delegates and from the tutor.

Evidence based and relevant
zeroaggression™ targets the approaches that are shown to have the most effect when working with aggressors. We then put together courses that combine theory and practice in a way that is easy to grasp and easy to apply safely. Finally we employ experienced and talented people to deliver the courses and add their unique input.

Morale-boosting
zeroaggression™ courses are designed to offer 'the state of the art' in training. This is because we recognise that the real cost of training is the cost of having so many staff away from their day-to-day work. So the training has not only to be relevant but presented in a way that holds the attention and boosts the enthusiasm and self-esteem of attenders.

Value for money
So, zeroaggression™ courses are absolutely uncompromising in terms of quality. But that does not mean they are expensive, Far from it, they are priced for the helping professions rather than the commercial market, which means you can have the best of both worlds: training of uncompromised quality and realistic prices.

Integrated, evidence based training
Importantly, the courses provided by zeroaggression™ mesh with one another. Hence by attending these courses you acquire a genuine development of expertise in staff, rather than an unhelpful acquisition of competing ideas.